Copilot for Admin: The Inbox, Letters and Minutes

Learning Objectives

• Use the RCR framework and 5W1H checklist to brief Copilot Chat for administrative tasks.
  
• Use conversational prompting when a request is too complex to describe in one prompt and distinguish company-data answers from public-web answers.
  
• Turn scattered notes and an old letter into a finished memo or notice in Word.
  
• Revise individual document sections without disturbing the rest and retain the finished document as a reusable template.
  
• Summarise long Outlook email threads, identify key decisions, and draft replies in an appropriate tone.
  
• Catch up on missed Teams meetings and question completed meeting recaps for decisions and unresolved items.
  
• Turn meeting discussions into structured minutes and action items with named owners and deadlines.
  
• Audit recurring administrative work and rebuild one task end to end using Copilot.